Refund Policy

Refund Policy

If you have paid the entire amount due for the room in advance and in case you decide to cancel a booking after check-in time or do not show up at the Hive Hostel property, the refund process for the entire amount paid will be subject to the following policies:

1. Cancellation on the day of check-in: If you cancel the booking on the day of check-in, the entire amount paid in advance for the rental plan will be non-refundable.
2. Cancellation by Hive Hostels: If the booking request is canceled by Hive Hostels, the entire amount paid in advance will be automatically refunded within 30 days. Reasons for cancellation from our side can be due to unavailability of beds on the date requested, or any other unforeseen circumstances.
3. Discrepancy in personal information: In case there is a discrepancy in the personal information provided to us at the time of booking, due to which the booking request has to be canceled, the entire amount paid in advance for the rental plan will be non-refundable.
4. No-show on day of check-in: If there is a no-show on the day of check-in, Hive Hostel reserves the right to cancel your booking. In this event, the entire amount paid would be non-refundable.
5. Token amount: If you have paid only the token amount to book the room and then cancel your booking request at any point, the token amount paid will not be refunded.
6. Cancellation after check-in before lock-in period: If you have already checked in and then decide to cancel your plan before the lock-in period (which is 12 months), the entire amount paid as part of the monthly rental & the Security Deposit will be non-refundable.
7. National emergency (e.g., pandemic): In the case of a national emergency like a pandemic and if colleges are discontinued, no refunds will be issued from our side and the rental will continue as mentioned in the agreement.

We at Hive Hostels are committed to serve you and keep you safe in every way possible.